{"id":7920,"date":"2026-02-22T20:23:06","date_gmt":"2026-02-22T18:23:06","guid":{"rendered":"https:\/\/scalemedia.co.za\/cybermedia\/?post_type=docs&#038;p=7920"},"modified":"2026-02-22T20:23:19","modified_gmt":"2026-02-22T18:23:19","password":"","slug":"ticket-2-office-365-account-creation","status":"publish","type":"docs","link":"https:\/\/scalemedia.co.za\/cybermedia\/docs\/ticket-2-office-365-account-creation\/","title":{"rendered":"Ticket 2: Office 365 Account Creation"},"content":{"rendered":"\n<p><strong>Task:<\/strong> Create Office 365 accounts for Admin, Amy, and Monica with full app and email access.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Accessing the Admin Portal<\/h3>\n\n\n\n<p>To start, I logged into the Microsoft 365 admin account. On the left-hand navigation panel, I selected the <strong>Admin<\/strong> app to enter the management console.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"797\" height=\"575\" src=\"https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image.png\" alt=\"\" class=\"wp-image-7921\" srcset=\"https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image.png 797w, https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image-300x216.png 300w, https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image-768x554.png 768w\" sizes=\"(max-width: 797px) 100vw, 797px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"873\" height=\"363\" src=\"https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image-1.png\" alt=\"\" class=\"wp-image-7922\" srcset=\"https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image-1.png 873w, https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image-1-300x125.png 300w, https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image-1-768x319.png 768w\" sizes=\"(max-width: 873px) 100vw, 873px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"868\" height=\"312\" src=\"https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image-2.png\" alt=\"\" class=\"wp-image-7923\" srcset=\"https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image-2.png 868w, https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image-2-300x108.png 300w, https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image-2-768x276.png 768w\" sizes=\"(max-width: 868px) 100vw, 868px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">2. Navigating to User Management<\/h3>\n\n\n\n<p>Once the page loaded, I navigated to the <strong>Users<\/strong> dropdown and selected <strong>Active users<\/strong>. This is the central hub for adding or modifying user identities and their associated permissions.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"872\" height=\"302\" src=\"https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image-3.png\" alt=\"\" class=\"wp-image-7924\" srcset=\"https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image-3.png 872w, https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image-3-300x104.png 300w, https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image-3-768x266.png 768w\" sizes=\"(max-width: 872px) 100vw, 872px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">3. Creating the Accounts<\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"875\" height=\"173\" src=\"https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image-4.png\" alt=\"\" class=\"wp-image-7925\" srcset=\"https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image-4.png 875w, https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image-4-300x59.png 300w, https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image-4-768x152.png 768w\" sizes=\"(max-width: 875px) 100vw, 875px\" \/><\/figure>\n\n\n\n<p>I proceeded to create the account for <strong>Amy<\/strong> by entering her display name and username. I followed the same process for <strong>Monica<\/strong> and the <strong>Admin<\/strong> account.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"871\" height=\"427\" src=\"https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image-5.png\" alt=\"\" class=\"wp-image-7926\" srcset=\"https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image-5.png 871w, https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image-5-300x147.png 300w, https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image-5-768x377.png 768w\" sizes=\"(max-width: 871px) 100vw, 871px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"870\" height=\"437\" src=\"https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image-6.png\" alt=\"\" class=\"wp-image-7927\" srcset=\"https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image-6.png 870w, https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image-6-300x151.png 300w, https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image-6-768x386.png 768w\" sizes=\"(max-width: 870px) 100vw, 870px\" \/><\/figure>\n\n\n\n<p>During the setup, I assigned the necessary licenses. This step is critical because it is what grants them access to the full suite of Office 365 applications (Word, Excel, Teams, etc.).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Verifying Email Access<\/h3>\n\n\n\n<p>After the accounts were created, I checked the status of their mailboxes. I verified that the email access was provisioned correctly and that the accounts were ready to send and receive mail.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"872\" height=\"445\" src=\"https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image-7.png\" alt=\"\" class=\"wp-image-7928\" srcset=\"https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image-7.png 872w, https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image-7-300x153.png 300w, https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image-7-768x392.png 768w\" sizes=\"(max-width: 872px) 100vw, 872px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"875\" height=\"311\" src=\"https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image-8.png\" alt=\"\" class=\"wp-image-7929\" srcset=\"https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image-8.png 875w, https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image-8-300x107.png 300w, https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2026\/02\/image-8-768x273.png 768w\" sizes=\"(max-width: 875px) 100vw, 875px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Task: Create Office 365 accounts for Admin, Amy, and Monica with full app and email access. 1. Accessing the Admin Portal To start, I logged into the Microsoft 365 admin account. On the left-hand navigation panel, I selected the Admin app to enter the management console. 2. Navigating to User Management Once the page loaded,&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"doc_category":[42],"doc_tag":[],"class_list":["post-7920","docs","type-docs","status-publish","hentry","doc_category-helpdesk-ticketing-projects"],"year_month":"2026-04","word_count":170,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/scalemedia.co.za\/cybermedia\/author\/admin\/"},"doc_category_info":[{"term_name":"Helpdesk Ticketing Projects","term_url":"https:\/\/scalemedia.co.za\/cybermedia\/docs-category\/helpdesk-ticketing-projects\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/scalemedia.co.za\/cybermedia\/wp-json\/wp\/v2\/docs\/7920","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/scalemedia.co.za\/cybermedia\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/scalemedia.co.za\/cybermedia\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/scalemedia.co.za\/cybermedia\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/scalemedia.co.za\/cybermedia\/wp-json\/wp\/v2\/comments?post=7920"}],"version-history":[{"count":1,"href":"https:\/\/scalemedia.co.za\/cybermedia\/wp-json\/wp\/v2\/docs\/7920\/revisions"}],"predecessor-version":[{"id":7930,"href":"https:\/\/scalemedia.co.za\/cybermedia\/wp-json\/wp\/v2\/docs\/7920\/revisions\/7930"}],"wp:attachment":[{"href":"https:\/\/scalemedia.co.za\/cybermedia\/wp-json\/wp\/v2\/media?parent=7920"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/scalemedia.co.za\/cybermedia\/wp-json\/wp\/v2\/doc_category?post=7920"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/scalemedia.co.za\/cybermedia\/wp-json\/wp\/v2\/doc_tag?post=7920"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}