{"id":7820,"date":"2026-02-12T12:34:25","date_gmt":"2026-02-12T10:34:25","guid":{"rendered":"https:\/\/scalemedia.co.za\/cybermedia\/?post_type=docs&#038;p=7820"},"modified":"2026-02-22T18:56:21","modified_gmt":"2026-02-22T16:56:21","password":"","slug":"active-directory-login-failure","status":"publish","type":"docs","link":"https:\/\/scalemedia.co.za\/cybermedia\/docs\/active-directory-login-failure\/","title":{"rendered":"Ticket 1: AD Login Failure"},"content":{"rendered":"\n<p>Hi, my name is Kevin. When i try to sign-in to my account , it displays on &#8216;error&#8217; message. Can someone help me resolve this issue?<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83c\udfab Ticket 1: The Account\/Computer Login Loop<\/h2>\n\n\n\n<p><strong>The Problem:<\/strong> Kevin couldn&#8217;t sign in despite having credentials.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"645\" height=\"191\" src=\"https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2025\/12\/Pasted-image-20251215111835.png\" alt=\"\" class=\"wp-image-7612\" srcset=\"https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2025\/12\/Pasted-image-20251215111835.png 645w, https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2025\/12\/Pasted-image-20251215111835-300x89.png 300w\" sizes=\"(max-width: 645px) 100vw, 645px\" \/><\/figure>\n\n\n\n<p><strong>The Fix:<\/strong><br>When you see a generic login error, always check the <strong>status<\/strong> first. I opened <strong>Active Directory Users and Computers (ADUC)<\/strong> and found Kevin&#8217;s account was <strong>Disabled<\/strong>. I re-enabled it, but he <em>still<\/em> couldn&#8217;t log in.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"528\" src=\"https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2025\/12\/Pasted-image-20251215113016-1024x528.png\" alt=\"\" class=\"wp-image-7613\" srcset=\"https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2025\/12\/Pasted-image-20251215113016-1024x528.png 1024w, https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2025\/12\/Pasted-image-20251215113016-300x155.png 300w, https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2025\/12\/Pasted-image-20251215113016-768x396.png 768w, https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2025\/12\/Pasted-image-20251215113016-1536x792.png 1536w, https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2025\/12\/Pasted-image-20251215113016.png 1591w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"377\" height=\"260\" src=\"https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2025\/12\/Pasted-image-20251215113043.png\" alt=\"\" class=\"wp-image-7614\" srcset=\"https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2025\/12\/Pasted-image-20251215113043.png 377w, https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2025\/12\/Pasted-image-20251215113043-300x207.png 300w\" sizes=\"(max-width: 377px) 100vw, 377px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"827\" height=\"367\" src=\"https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2025\/12\/Pasted-image-20251215113225.png\" alt=\"\" class=\"wp-image-7615\" srcset=\"https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2025\/12\/Pasted-image-20251215113225.png 827w, https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2025\/12\/Pasted-image-20251215113225-300x133.png 300w, https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2025\/12\/Pasted-image-20251215113225-768x341.png 768w\" sizes=\"(max-width: 827px) 100vw, 827px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"688\" height=\"667\" src=\"https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2025\/12\/Pasted-image-20251215113330.png\" alt=\"\" class=\"wp-image-7616\" srcset=\"https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2025\/12\/Pasted-image-20251215113330.png 688w, https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2025\/12\/Pasted-image-20251215113330-300x291.png 300w\" sizes=\"(max-width: 688px) 100vw, 688px\" \/><\/figure>\n\n\n\n<p>I then checked the <strong>Computers<\/strong> container. It turns out his specific workstation was also disabled. In AD, both the &#8220;User&#8221; and the &#8220;Machine&#8221; need to be in good standing.<\/p>\n\n\n\n<p>I right-click and enable both of them<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"629\" height=\"265\" src=\"https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2025\/12\/Pasted-image-20251215114019.png\" alt=\"\" class=\"wp-image-7619\" srcset=\"https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2025\/12\/Pasted-image-20251215114019.png 629w, https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2025\/12\/Pasted-image-20251215114019-300x126.png 300w\" sizes=\"(max-width: 629px) 100vw, 629px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"516\" height=\"68\" src=\"https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2025\/12\/Pasted-image-20251215113441.png\" alt=\"\" class=\"wp-image-7617\" style=\"width:516px;height:auto\" srcset=\"https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2025\/12\/Pasted-image-20251215113441.png 516w, https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2025\/12\/Pasted-image-20251215113441-300x40.png 300w\" sizes=\"(max-width: 516px) 100vw, 516px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"515\" height=\"287\" src=\"https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2025\/12\/Pasted-image-20251215113536.png\" alt=\"\" class=\"wp-image-7618\" srcset=\"https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2025\/12\/Pasted-image-20251215113536.png 515w, https:\/\/scalemedia.co.za\/cybermedia\/wp-content\/uploads\/2025\/12\/Pasted-image-20251215113536-300x167.png 300w\" sizes=\"(max-width: 515px) 100vw, 515px\" \/><\/figure>\n\n\n\n<p><strong>The Root Cause:<\/strong> Even after enabling both, the connection failed. I logged in with a local admin account and checked the <strong>DNS settings<\/strong>. The machine was pointing to a random DNS (likely from a home router) rather than our <strong>Domain Controller<\/strong>. Once I pointed the DNS to our AD server, the machine could finally &#8220;see&#8221; the domain and authenticate Kevin.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hi, my name is Kevin. When i try to sign-in to my account , it displays on &#8216;error&#8217; message. Can someone help me resolve this issue? \ud83c\udfab Ticket 1: The Account\/Computer Login Loop The Problem: Kevin couldn&#8217;t sign in despite having credentials. The Fix:When you see a generic login error, always check the status first&#8230;.<\/p>\n","protected":false},"author":1,"featured_media":7621,"comment_status":"open","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"doc_category":[42],"doc_tag":[],"class_list":["post-7820","docs","type-docs","status-publish","has-post-thumbnail","hentry","doc_category-helpdesk-ticketing-projects"],"year_month":"2026-04","word_count":173,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/scalemedia.co.za\/cybermedia\/author\/admin\/"},"doc_category_info":[{"term_name":"Helpdesk Ticketing Projects","term_url":"https:\/\/scalemedia.co.za\/cybermedia\/docs-category\/helpdesk-ticketing-projects\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/scalemedia.co.za\/cybermedia\/wp-json\/wp\/v2\/docs\/7820","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/scalemedia.co.za\/cybermedia\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/scalemedia.co.za\/cybermedia\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/scalemedia.co.za\/cybermedia\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/scalemedia.co.za\/cybermedia\/wp-json\/wp\/v2\/comments?post=7820"}],"version-history":[{"count":1,"href":"https:\/\/scalemedia.co.za\/cybermedia\/wp-json\/wp\/v2\/docs\/7820\/revisions"}],"predecessor-version":[{"id":7822,"href":"https:\/\/scalemedia.co.za\/cybermedia\/wp-json\/wp\/v2\/docs\/7820\/revisions\/7822"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/scalemedia.co.za\/cybermedia\/wp-json\/wp\/v2\/media\/7621"}],"wp:attachment":[{"href":"https:\/\/scalemedia.co.za\/cybermedia\/wp-json\/wp\/v2\/media?parent=7820"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/scalemedia.co.za\/cybermedia\/wp-json\/wp\/v2\/doc_category?post=7820"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/scalemedia.co.za\/cybermedia\/wp-json\/wp\/v2\/doc_tag?post=7820"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}